Terms of Service

These Terms of Service (the “Terms”) govern your access to and use of Word 2 Mouth Marketing LLC’s services and platforms (the “Services”). By engaging with us or using the Services, you agree to these Terms and our Privacy Policy. If you are entering on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

Word 2 Mouth Marketing LLC provides AI-powered marketing platforms, advertising management, lead capture, CRM automation, and related digital marketing services. Services may include Facebook/Instagram ads, Google Ads management, local SEO, website design, lead nurturing, database reactivation, AI chat and SMS follow-up, and related analytics. We may modify or discontinue features with notice where required by law.

You must be at least 18 years old to use the Services. You agree to provide accurate information, maintain security of credentials, comply with applicable laws, and not misuse the Services (e.g., sending spam, deception, or activities that could harm us or others). You consent to our monitoring and automated decision-making to optimize marketing activities, including data collection and processing as described in our Privacy Policy.

Fees for Services are described in the applicable plan or quote. You will be charged in accordance with the agreed billing cycle. Prices are subject to change with notice. Late payments may incur interest and suspension of Services. You may cancel according to the plan terms; refunds, if any, are governed by the specific plan and applicable law.

All content we provide (excluding Client Data) and the Services are protected by intellectual property laws. You retain ownership of your data. We grant you a limited, non-exclusive, non-transferable license to use the Services for your business purposes during the term. Any third-party content is used under license, and you must respect such licenses.

You own the data you provide (“Client Data”). We process Client Data as described in our Privacy Policy and Data Processing Addendum (DPA). We implement reasonable security measures, and in the event of a data incident we will follow applicable law, including notification where required.

You agree to comply with all applicable laws, including data protection, consumer protection, and advertising regulations. You acknowledge that results are not guaranteed and depend on multiple factors outside our control.

We may suspend or terminate access to the Services for violation of these Terms, non-payment, or misuses. You may terminate by following the procedures outlined in the billing policy. Upon termination, access to the Services ends, and Client Data may be retained as required by law or policy.